Politique de remboursement

Return & Refund Policy


Changing or cancelling an order:
As soon as you place your order, our fulfillment team begins working on it right away. Because of this, there is a very short window of approximately 24 hours when changes can be made. Once your order has been fulfilled, it can not be changed or cancelled, but may still be eligible for a refund. 

If you would like to make any changes to your order, please email us at hello@communitygoods.co as soon as possible so we can try to accommodate your request. We are ready to help Monday - Friday from 9am-5pm PST. 


Refunds:
While we are confident you'll love your Community Goods, we understand there might be exceptions. To best support our customers, and minimize the carbon output of excessive shipping, we have a 30-day satisfaction guarantee for all items purchased on our website, rather than ask you to ship a return. 

Refund Exceptions:

  • Final sale items
  • Items outside our 30-day satisfaction guarantee
  • Items not purchased through communitygoods.co

To request a refund, please email us at hello@communitygoods.co with your order number and details on why you are not satisfied with your purchase within 30 days after delivery. We will answer your email promptly to try and make it right.

We then ask that you donate any unused and unopened items, and recycle or compost any packaging. 

Please note: For all refund requests, your original shipping costs are not refundable. 

If your item arrived defective or broken please reach out to us by email at hello@communitygoods.co.